March 27, 2017

Twitter Helps Companies Improve Customer Service

August 15, 2016 EnterpriseCRMNews Staff

In a recent CXweek event, Twitter Sr. Product Marketing Manager Jeff Lesser gave an interesting talk about how to use Twitter to improve customer service. “At Twitter we like to think that we have the best platform for doing customer service,” Lesser commented. “The reason we are so invested in […]

Microsoft Dynamics CRM Implementation Vital

Matt Masotti offers an interesting article on Microsoft Dynamics CRM and how it makes enterprise architecture more important than ever. Masotti is a Senior Consultant, Business Analysis, CRM at Avanade. No longer is, “Microsoft Dynamics CRM implementation just about whether or not the software had the capabilities to support business […]