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Interesting Ways To Look At Your Customers And Why They Buy I flew to St. Louis for the Glazer-Kennedy Info Summit. This is a 4-day event about how to create and market information products (think ebooks, teleseminars, coaching groups, membership sites, live seminars and more). Date: 2009-12-28 Twitter Is King Of CRM Engagement Here are several excerpts from an article by Jim King, VP of Operations at Panasonic Computer Solutions Company, Who to Blame When CRM Fails. Date: 2009-12-07 When CRM Fails, Where Should Blame Be Placed? Here are several excerpts from an article by Jim King, VP of Operations at Panasonic Computer Solutions Company, Who to Blame When CRM Fails. Date: 2009-11-30 Xobni Releases Salesforce CRM Extension Thanks to a new extension from Xobni, Salesforce CRM info has become more accessible. Date: 2009-11-18 How To Correctly Choose CRM Software For Your Enterprise Here are several excerpts from an article by Rahul Sah, about how to get started on the right foot before buying enterprise application software, Enterprise Apps Buying Guide - Be sure to check out the complete source article for much more on this topic: Date: 2009-11-10 How To Determine If Your CRM Efforts Are Failing Here are several excerpts from a very good guest post that appeared in Michael Krigsman's, Blog, Going Commando: Four Signs of CRM Failure... Date: 2009-10-28 Adding Social Media To Your Key CRM Goals Here are several excerpts from an article published in SiliconRepublic.com, Social networking to feature at heart of CRM strategies: Businesses will need to... Date: 2009-10-06 Reducing The Complexity Of Implementing CRM Within Your Enterprise Here's an interesting post by Michael Vizard about businesses' lack of acceptance and use of Business Intelligence applications, Trying to Get Smarter about Business Intelligence: Date: 2009-09-21 Successful Retailers Focused On CRM Better performing retailers are more likely to use CRM as more than a marketing initiative, according to a new report from RSR Research. Date: 2009-09-09 Examining The Reasons CRM Failure Rates Remain High Here are several excerpts from an excellent article by Michael Krigsman, Three Big Reasons CRM Initiatives Fail. Date: 2009-08-17 Implementing CRM Software In Your Enterprise Successfully Here is a synopsis of an excellent article by Jean Frohman, Marketing Manager with Citrin Cooperman & Company, LLC, full of valuable suggestions for successfully... Date: 2009-08-03 Building Customer Profiles With Significant Advantages Using Social CRM Here's an excellent post by Ian Hendry CEO, of WeCanDo.BIZ about the risk that Social CRM will exclude small businesses: The CRM 2.0 train is gaining steam... Date: 2009-07-20 Tapping The Full Potential Of SFA/CRM Solutions Here are several excerpts from an excellent article by Alex Jeffries, The Carrot, the Stick and Other Sales Effectiveness Strategies: Companies seeking to organize... Date: 2009-07-10 Areas To Monitor After Implementing New CRM Systems Here is a synopsis of an excellent article by David Taber, author of "Salesforce.com Secrets of Success" and CEO of SalesLogistix, Salesforce.com: 6 Areas To Watch After Rollout: Date: 2009-06-24 CRM Integration Is A Key Success Factor Here are several excerpts from an excellent article by David Taber author of Salesforce.com Secrets for Success and the CEO of SalesLogistix, Salesforce Rollout: What Customer Support Must Know: Date: 2009-06-09 Gartner Highlights Cost Effective CRM Strategies Companies that fail to invest in CRM strategies because of the tough economic climate will delay perceived benefits by at least 12 months once the economy recovers, giving rivals an advantage in the market, according to Gartner Inc. Date: 2009-05-26 Ending Traditional Software Maintenance Fees For CRM Here are several excerpts for an article about Salesforce.com CEO Marc Benioff's call for "the end" of traditional software maintenance fees. Date: 2009-05-04 CRM Up-And-Comers Honored Some music fans will spend 20 hours a week checking out mostly bad bands in the hope of finding a great one. Date: 2009-04-20 Majority Of Businesses Not Familiar With CRM The majority of small to medium businesses (SMBs) are unfamiliar with the terms Customer Relationship Management (CRM) and Software as a Service (SaaS)... Date: 2009-04-06 CRM Becomes Socialized With Twitter And Social Networks In a conversation recently with good friend Jeremiah Owyang, he encouraged and motivated me to finally publish this post... Over the last decade, Social Media... Date: 2009-03-23 Salesforce.com Hits Double Digits It seems like at least half the population has a cold at the moment, so let's please skip the chorus of "Happy Birthday." Date: 2009-03-16 Gartner Examines Future Of CRM The business goals and challenges of customer relationship management (CRM) programs will remain the same today as they were 10 years ago, and they will continue to be the most important during the next 10 years, according to Gartner. Date: 2009-02-26 Salesforce CRM Spring '09 Bursts Onto Scene Ah, spring. It coincides with so many nice things, including blossoming flowers, tweeting birdies, and new software. Date: 2009-02-23 CRM Software Could Save Your Sales Force Here are several excerpts from an article by Barney Beal, News Director for SearchCRM.com, Sales Reps Are In For A Tough 2009, But CRM Sales Software May Help about the 2009 Sales Performance Optimization Survey from CSO Insights: Date: 2009-02-16 Unlocking The Secrets Of Customer Loyalty Here's an excellent post by Gary Schwartz, SVP of Marketing at Confirmit, Why attitude counts if you want loyal customers: Poor service has a direct impact... Date: 2009-01-28 Important Business Value Changes Shaping CRM Trends Here are several excerpts from an article by Richard Adhikari, Social Networks Among Trends in CRM for 2009: Customer relationship management... Date: 2009-01-09 |
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