SugarCRM's Original Way To Abide By The GPL
After discussing why SugarCRM would have no reason to adopt the AGPL I happened to download the Sugar Community Edition from the download page.
Date: 2007-12-14
Salesforce Signs "Most Important CRM Agreement"
Citigroup and Salesforce.com are both big companies, and a new deal between them isn't insignificant, either - Citigroup chose Salesforce to provide software to 30,000 financial advisors.
Date: 2007-11-16
Cisco WebEx And Oracle Collaborate On CRM Solution
Oracle's Siebel CRM On Demand Service will now be offered through the WebEx Connect application ecosystem. "Together, Oracle and Cisco WebEx have...
Date: 2007-10-25
CRM = Huge Long Tail Profits?
You'll often hear that "the money is in the list", but a more important dimension to look at is the type of relationship you have with your list.
Date: 2007-09-21
Using EDM To Meet CRM Challenges
Two articles in CIO magazine caught my eye this week. Firstly, Meridith Levinson wrote Getting to Know Them, an article about some award-winning systems.
Date: 2007-07-13
The Crm Struggle With Customer Service
Most marketers recognize that a good CRM system needs all the customer information such as web site, street address, and phone number.
Date: 2007-06-22
Salesforce Group Edition Featuring Google AdWords
Google and Salesforce.com have formed what they're calling a "strategic global alliance". They've partnered to offer a new product called Salesforce Group Edition featuring Google Adwords.
Date: 2007-06-05
The New Goldmine Enterprise
It's no surprise that GoldMine CRM (customer relationship management) software has sold 1.7 million licenses worldwide. usability, versatility and functionality.
Date: 2007-05-18
Customer Decision Engines
Ian pointed me to this white paper today - The Customer Decision Engine (free registration required). Unica published this about a year ago but I just saw it today.
Date: 2007-05-03
Every CRM Company Should Build A Community
It's surprising that most enterprise CRM companies are still living in the dark ages a la Web 1.0. Little do they realize that web 2.0 is here and how companies do business has drastically changed.
Date: 2007-04-06
CRM - Why Ask The Customer's Opinion?
The general perception of Customer Relationship Management (CRM) has matured in the last few years, with potential users of CRM ensuring that people and processes....
Date: 2007-03-23
CRM - Who Are Your Most Profitable Customers?
By knowing the answer to that question, you will discover how to multiply your profits. Let me ask you another question, if you knew who they were would you...
Date: 2007-03-09
Customer-Lead, Trust-based Value Generation Services
This article explains how an enterprise can leverage increased value generation, thereby aiding competitive advantage, by adoption of the `Enterprise Value Generation Service Orientated Architecture Platform' (SOAP).
Date: 2007-02-23
What You Need To Know When Switching CRM
CRM database migration is never an easy undertaking for any company, no matter what its size. Naturally it is always best if you thoroughly evaluate and choose the right application for you first.
Date: 2007-02-09
CRM - Eliminate Complexity Layers
Traditional approaches to system development include design of both the application and platform strategies.
Date: 2007-01-19
Turning Leads Into Customers With CRM
In order to turn leads into customers, you need to understand exactly what the customers want and rapidly set the wheels turning to provide what is wanted in the minimum of time.
Date: 2007-01-05
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