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What Valuable CRM Data Are You Missing In Your Database?
My last two posts, Heading in the Right Sales & Marketing Direction and Golden Customer Rules point out  the importance of knowing your best customers and treating them like you want to be treated.

Date: 2010-02-08
Protecting Your Customer Reputation With Monitoring Software
CRM Mastery recently rolled out a Social CRM Technology Directory that includes more then 60 products within 5 categories. 

Date: 2010-01-25
Making Your Social CRM Processes More Efficient
Here are several excerpts from an article by David Worthington about a new Forrester Research report, 'Social CRM' changing how processes are developed:.

Date: 2010-01-11

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