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Tips For Building A Successful CRM Project Here are several excerpts from a post by Richard Boardman, CRM Project Plans - Where Does It All Go Wrong?: Date: 2010-03-08 Learning The Social Side Of Enterprise CRM So I guess that it's time for me to check in and comment about my experiences at the recent SCRM Summit put on by BPT Partners last week. Date: 2010-02-22 What Valuable CRM Data Are You Missing In Your Database? My last two posts, Heading in the Right Sales & Marketing Direction and Golden Customer Rules point out the importance of knowing your best customers and treating them like you want to be treated. Date: 2010-02-08 Protecting Your Customer Reputation With Monitoring Software CRM Mastery recently rolled out a Social CRM Technology Directory that includes more then 60 products within 5 categories. Date: 2010-01-25 Making Your Social CRM Processes More Efficient Here are several excerpts from an article by David Worthington about a new Forrester Research report, 'Social CRM' changing how processes are developed:. Date: 2010-01-11 |
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