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[2010-07-26] Facebook Taps Salesforce CRM
Enterprise cloud computing firm Salesforce.com has announced that Facebook has selected its Salesforce CRM to mange its growing sales operations.
[2010-07-12] How To Adapt To The Social Customer
In the last post we looked at what the difference between CRM and SCRM is (with visuals). Today I want to talk about how CRM is actually evolving to SCRM. There have been several images and diagrams which have attempted to depict the shift or evolution from CRM to Social CRM.
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