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[2010-01-25] Protecting Your Customer Reputation With Monitoring Software
CRM Mastery recently rolled out a Social CRM Technology Directory that includes more then 60 products within 5 categories. One of the technology categories included in the (free with registration) directory is Brand Monitoring. The following comments are from a variety of sources:

[2010-01-11] Making Your Social CRM Processes More Efficient
Here are several excerpts from an article by David Worthington about a new Forrester Research report, ‘Social CRM' changing how processes are developed: