[2009-12-28] Interesting Ways To Look At Your Customers And Why They Buy I flew to St. Louis for the Glazer-Kennedy Info Summit. This is a 4-day event about how to create and market information products (think ebooks, teleseminars, coaching groups, membership sites, live seminars and more).
[2009-12-07] Twitter Is King Of CRM Engagement I've been a contributing analyst for the eConsultancy/cScapeCustomer Engagement Survey over the past few years. The 2010 edition has just landed and I thought I would share with you the data that jumped out at me.
