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[2009-10-28] How To Determine If Your CRM Efforts Are Failing
Here are several excerpts from a very good guest post that appeared in Michael Krigsman's, Blog, Going Commando: Four Signs of CRM Failure: CRM failure remains a significant problem in many organizations. For that reason, it's important to explore why so many of these projects do not achieve their potential.

[2009-10-06] Adding Social Media To Your Key CRM Goals
Here are several excerpts from an article published in SiliconRepublic.com, Social networking to feature at heart of CRM strategies: Businesses will need to start integrating social networking services like Twitter and Facebook - not to mention the ones that have yet to even be born - into their sales and CRM strategies, Salesforce.com believes.