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[2009-09-21] Reducing The Complexity Of Implementing CRM Within Your Enterprise
Here's an interesting post by Michael Vizard about businesses' lack of acceptance and use of Business Intelligence applications, Trying to Get Smarter about Business Intelligence:

[2009-09-09] Successful Retailers Focused On CRM
Better performing retailers are more likely to use CRM as more than a marketing initiative, according to a new report from RSR Research.