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[2009-01-28] Unlocking The Secrets of Customer Loyalty
Here's an excellent post by Gary Schwartz, SVP of Marketing at Confirmit, Why attitude counts if you want loyal customers:

[2009-01-11] Important Business Value Changes Shaping CRM Trends
Here are several excerpts from an article by Richard Adhikari, Social Networks Among Trends in CRM for 2009:


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