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[2008-06-27] Your Best Customers Should Come Before Your Best Prospects
In relation to my last post, Driving Sales to Existing Customers Takes a Marketing Dive, I'd like to point out a great post by Brian Carroll, Should Lead Generation Ignore Current Customers, along with recent research by the CMO Council, Marketers Are Flying Blind When It Comes To Leveraging Customer Data And Analytics.

[2008-06-03] Customer Relationship Challenges With Big Business
My wife got a message from the Microsoft Firewall the other day, It was the kind of thing that only firewalls tend to ask about. Microsoft was blocking a program from accessing the Internet, and was asking my wife if that was OK or whether it should allow access.