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[2007-04-30] Customer Decision Engines
Ian pointed me to this white paper today - The Customer Decision Engine (free registration required). Unica published this about a year ago but I just saw it today.
[2007-04-06] Every CRM Company Should Build a Community
It's surprising to me that most enterprise CRM companies are still living in the dark ages a la Web 1.0. Little do they realize that web 2.0 is here and how companies do business has drastically changed.
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