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10.25.07
Cisco WebEx And Oracle Collaborate On CRM Solution
 By
Chris Crum
Oracle's Siebel CRM On Demand Service will now be offered through the WebEx Connect application ecosystem.
"Together, Oracle and Cisco WebEx have the integrated solution that companies need to manage their customer relationships and make it easy to do business cost effectively online," says Erica Ruliffson, group vice president, Siebel CRM On Demand North America sales.
Listed CRM capabilities of WebEx CRM On Demand by Oracle include:
- Sales management tools that allow users to engage prospects at key points in the sales process
- Sales dashboards that consolidate critical information and streamline activities for a 360-degree view of every opportunity
- Integrated reporting to improve sales productivity by automatically tracking WebEx meetings and prospecting activity
- Powerful forecasting, reporting and pipeline visualization tools to analyze sales data
- Real-time process management to optimize sales methodologies with testing and analytical feedback
The press release says:
According to Gartner Group, the worldwide CRM sector is expected to exceed $7.4 billion in 2007, climbing to $11.4 billion in 2011. Growth for on-demand CRM solutions is projected to be twice the rate of the overall CRM sector.
WebEx Connect enables a new generation of collaborative business applications and services. The WebEx Connect client allows users to build mashup applications customized for particular business processes from on- demand, on-premise or on-the-desktop applications. For example, a WebEx Connect user can quickly build a sales mashup with WebEx Sales Center, Siebel CRM On Demand, a social networking site, and an e-mail and calendaring client. These business mashups improve productivity by integrating with WebEx Connect's unified collaboration and communications capabilities to provide contextual collaboration within a business process.
It is currently available through the Cisco WebEx sales organization and will become available via the WebEx Connect application ecosystem early next year.
About the Author:
Chris is a staff writer for WebProNews. Visit WebProNews for the latest ebusiness news.
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