August 27, 2016

Twitter Helps Companies Improve Customer Service

August 15, 2016 EnterpriseCRMNews Staff

In a recent CXweek event, Twitter Sr. Product Marketing Manager Jeff Lesser gave an interesting talk about how to use Twitter to improve customer service. “At Twitter we like to think that we have the best platform for doing customer service,” Lesser commented. “The reason we are so invested in […]

How to Manage Your Customers in Emerging Markets Like China

August 9, 2016 Rich Ord

Amy Karam, author of the book, The China Factor:Strategies to Compete, Grow and Win in the New Global Economy, recently was interviewed at Google’s Mountain View campus, providing insight for companies to better compete. “The main intention of “The China Factor” is to equip western-based companies with strategies and tactics […]

Microsoft Dynamics CRM Implementation Vital

Matt Masotti offers an interesting article on Microsoft Dynamics CRM and how it makes enterprise architecture more important than ever. Masotti is a Senior Consultant, Business Analysis, CRM at Avanade. No longer is, “Microsoft Dynamics CRM implementation just about whether or not the software had the capabilities to support business […]

Make the most of your CRM this year

June 7, 2016 Megan Totka

Maybe you started working with a CRM last year, but you didn’t get it set up in the most efficient way to meet your business needs. Maybe it’s one of your goals in 2016, and you’re just not there yet. Don’t worry – you can still take advantage of all […]

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